Foladify FAQ – Damascus Knives, Knife Sets & Pens

Got questions about ordering a handmade Damascus kitchen knife, hunting knife, or pen from Foladify?

This FAQ covers how our products are made, how to care for them, and what to expect with shipping, returns, and support for customers in the USA, Canada, and worldwide.

1. About Foladify & Our Products

Where are Foladify knives and pens made?

Our blades and pen bodies are forged and crafted in Wazirabad, Pakistan—a historic center for Damascus and high-carbon steel.

We work in small batches, focusing on:

• Reliable heat treatment
• Balanced, comfortable handles
• Clean fit and finish suitable for both home cooks and enthusiasts

From there, we ship worldwide with a focus on customers in the USA and Canada.

Are your knives real Damascus steel?

Yes. Our Damascus blades are made from layered steels that are forge-welded, twisted, and patterned, then heat-treated for performance.

We design our knives for:

• Edge retention and cutting feel
• Toughness for real use in kitchens and in the field
• A unique etched pattern on each blade

As with all Damascus and high-carbon steels, they need basic care (hand wash, dry fully, oil lightly if stored) to prevent rust.

What’s the difference between your kitchen knives and hunting knives?

Kitchen knives are optimized for food prep:

• Thinner, keener edges for slicing, chopping, and dicing
• Geometry tuned for cutting on a board
• Profiles designed for everyday cooking, from vegetables to proteins

Hunting and outdoor knives are built for field tasks:

• Full-tang construction for strength and control
• Thicker spines and more robust tips
• Shapes suited to skinning, dressing, camp work, and light bushcraft

In short: Use kitchen knives for the cutting board. Use hunting knives in the field.

Are Foladify knives suitable for professional chefs?

Yes. Many customers use our chef’s knives and sets as their main or backup kit.

• Edges are tuned for performance cutting, not decoration
• Handles are shaped for comfort during long prep sessions
• Leather rolls and sheaths make transport and storage easier

If you’re buying just one knife to start, we usually recommend a chef’s knife (gyuto-style) as your all-rounder.

Are the knives and pens ready to use out of the box?

Yes.

• Knives are sharpened and ready to cut before shipping. A quick hone before first use is recommended.
• Pens arrive with a blue ballpoint refill installed, ready to write immediately.

For best results, give knives a quick hone on a rod or strop, and give pens a short test scribble on paper.

Do your hunting knives have full-tang construction?

Yes. Our hunting and outdoor knives are designed with full-tang construction, meaning the steel runs through the handle for:

• Better strength
• Improved balance
• More control in demanding conditions

Do knives and pens come with sheaths or cases?

• Hunting / outdoor knives: ship with fitted leather sheaths or are included in leather rolls for safe storage and carry.
• Kitchen knives / sets: often come in leather rolls or fitted sheaths, depending on the model or set.
• Pens: typically ship in a protective box or sleeve suitable for storage and gifting.

Check the product description for exactly what’s included with each model.

What’s the difference between your Classic, Signature, and Bolt-Action pens?

• Classic pens – Slim, minimal, focused on clean Damascus patterns and comfortable grip.
• Signature pens – Add brass bands and accents for a more formal, “dress” look.
• Bolt-Action pens – Use a side bolt mechanism to extend and retract the tip; ideal for people who like a tactile, fidget-friendly pen.

If you’re unsure and buying a gift, the Classic Damascus ballpoint is a safe all-round choice.

2. Shipping, Delivery & Customs

Do you ship to the USA and Canada?

Yes. We ship across the USA and Canada and to many countries worldwide.

For knives, please make sure you are familiar with local rules on knife import and carry in your area before ordering.

Do you ship internationally?

Yes. In addition to the USA and Canada, we ship to many countries in:

• The U.K. and Europe
• Australia and New Zealand
• Parts of Africa and Asia

At checkout, you’ll see if shipping is available to your country and the estimated cost.

How long does delivery take?

Estimated delivery times (after order processing):

• USA & Canada: Usually 3–7 business days
• International (most destinations): Around 7–15 business days
• Africa & Asia: Can be up to 15 business days, depending on location and customs

These are typical ranges, not guarantees. Carrier delays, weather, and customs can sometimes add extra days.

For more detail, please see our Shipping Policy page.

How much is shipping?

• USA: We offer free standard shipping on orders delivered within the United States.
• Canada & International: Shipping costs vary by weight and destination and are calculated at checkout.

If faster options are available (like priority or expedited), you’ll see them at checkout as well.

Will I receive tracking information?

Yes, in most cases.

Once your order has been processed and shipped, you’ll receive a shipping confirmation email that includes your tracking link (where available).

If you haven’t received tracking after a reasonable time, check your spam/promotions folder, then contact us at foladify@gmail.com.

Will I have to pay customs or import duties?

Possibly, depending on your country.

• Customs policies and import taxes are set by your local authorities, not by Foladify.
• Any duties, taxes, or customs fees are not included in our product prices or shipping charges.
• These charges, if applied, are the responsibility of the customer.

For more details, please contact your local customs office before ordering.

3. Care, Maintenance & Safety

Are your Damascus and high-carbon knives dishwasher safe?

No. We do not recommend putting any Foladify knife in the dishwasher.

Dishwashers can:

• Damage blades and edges
• Warp or crack handles
• Increase the risk of rust and staining

Best practice:

1. Hand wash with mild soap and warm water.
2. Rinse and dry completely with a soft cloth.
3. Store in a sheath, leather roll, or on a safe knife rack.

How should I care for Damascus and high-carbon steel?

Basic routine:

• Hand wash and dry after each use.
• Avoid leaving the blade wet or in a damp sink.
• If you’re storing the knife for a while, apply a light coat of food-safe oil to the blade.
• Hone regularly to keep the edge aligned; sharpen periodically depending on use.

With simple care, your Foladify knife is designed to serve you for years, not months.

Will my Damascus knife rust?

Damascus and high-carbon steels are more reactive than many stainless steels, which is part of what gives them their cutting feel and character.

They can form patina over time (a natural darkening), and they can rust if:

• Left wet for long periods
• Stored in a damp environment
• Exposed to acidic foods or blood without cleaning

To avoid rust:

• Clean and dry promptly after use.
• Oil lightly before long-term storage.

If you ever notice light surface rust, it can often be removed with gentle polishing and proper care.

How should I care for my Damascus pen?

• Avoid drops on hard surfaces.
• Keep away from harsh chemicals or solvents.
• Wipe with a soft cloth if it picks up fingerprints or oils.
• Replace the ink refill when it starts to fade—our pens use standard luxury ballpoint refills or a compatible equivalent noted in the product description.

Are Foladify knives safe to use at home?

Yes—when handled responsibly, they are serious tools designed for real cooking and field work.

For safety:

• Always cut on a stable surface.
• Keep knives out of reach of children.
• Store in a sheath, roll, or block, not loose in drawers.
• Never use knives as pry bars, screwdrivers, or to strike metal on metal.

If you’re new to sharper, higher-performance blades, take it slow—you’ll feel the difference.

4. Orders, Returns & Cancellations

What is your return & refund policy?

We offer a 14-day return window from the date you receive your order.

To be eligible for a refund:

• The item must be unused, in its original packaging, and in the same condition as delivered.
• You need proof of purchase (order confirmation or receipt).

Once we receive and inspect the return, we’ll let you know if it’s approved or rejected. Approved returns are refunded to your original payment method.

For full details, please see our Returns & Refunds Policy page.

How do I start a return?

1. Email us at foladify@gmail.com within 14 days of receiving your order.
2. Include your order number, your name, and a brief explanation of the issue.
3. We’ll send you a Return Merchandise Authorization (RMA) number and return instructions.

Items sent back without an RMA may not be accepted.

Who pays for return shipping?

• Customers are responsible for return shipping costs, which are non-refundable.
• In cases where we provide a prepaid label, the cost of that label may be deducted from your refund.
• For returns over $75, we recommend using a trackable shipping service or shipping insurance.

What if my item arrives damaged or incorrect?

Please inspect your order when it arrives.

If your item is:

• Defective
• Damaged in transit
• Not what you ordered

Contact us as soon as possible at foladify@gmail.com with:

• Your order number
• Clear photos of the issue

We’ll evaluate the situation and make it right, usually by sending a replacement or providing another suitable solution.

Can I cancel or change my order?

We start processing orders quickly so they can ship on time.

• You can request a cancellation within 4 hours of placing your order.
• If you contact us within 3 hours, we can usually issue a full refund before processing begins.
• Once your order has been processed or shipped, it can no longer be canceled, and our standard returns process will apply.

If you need to change your shipping address or order details, please email foladify@gmail.com as soon as possible with your order number.

5. Gifting & Customization

Is a Foladify knife or pen a good gift?

Yes. Many customers buy our Damascus knives and pens as gifts for:

• Home cooks and professional chefs
• Outdoor and hunting enthusiasts
• Executives, creatives, and EDC fans who appreciate unique writing instruments

Each product is packaged for safe shipping and presentation; check each listing for details on what’s included.

Do you offer custom engraving or personalization?

At this time, engraving and custom personalization are not offered directly through the website.

If you have a specific request (for example, for a special occasion or corporate gifting), feel free to email us at foladify@gmail.com and we’ll let you know what’s possible or recommend a safe way to have engraving done locally.

6. Payments, Security & Privacy

What payment methods do you accept?

We accept major payment methods available through Shopify’s secure checkout, such as most credit or debit cards and other region-supported options.

All payments are processed securely, and Foladify does not store your full card details.

Is my personal information safe?

Yes. We use Shopify’s secure infrastructure and reputable third-party tools to help keep your data safe.

Our Privacy Policy explains:

• What Personal Information we collect
• How we use it (orders, support, analytics, marketing)
• How it’s shared with trusted partners (like Shopify and analytics providers)
• Your rights regarding access, correction, and deletion

You can read the full details on our Privacy Policy page.

7. Contact & Support

How can I contact Foladify?

If you have a question that isn’t answered here, or need help with an order, you can always reach us.

📩 Email: foladify@gmail.com

We aim to respond as quickly as possible and help you get the right Damascus knife, knife set, or pen for your needs.